EmailTags - FAQ

The following are the main questions asked by EmailTags users.

If you do not find the answer to your questions on this page, you may find more information in our Knowledge Base section. Please e-mail us at support@standss.com if your question is still not answered.
 

Compatibility Installation and Registration
License Enquiries
General Questions
Compatibility

Will EmailTags work with Windows 10 computers?
EmailTags version 1.x is fully compatible with Windows 10. All versions of our software work with Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10.

What versions of Outlook does this software work with?
EmailTags can be used with Outlook 2007, 2010, 2013 and 2016 (32 and 64 bit)

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Installation and Registration

How can I get an executable copy of EmailTags to install on my computer?
Click on the link below to download EmailTags:
www.standssapps.com/emailtags/download_process.asp

Corporate Deployment: Do you have a special version/instructions to automatically deploy the addin to client computers in an Enterprise or Organization?
Please contact us at sales@standss.com for an MSI installation package and instructions for customizing and deployment using Windows Server Group Policies.

How can I register EmailTags on my computer?
Click on this link to get detailed instructions on how to register EmailTags on your PC.

I get an error message saying “Registration Unsuccessful” while activating EmailTags?
This error normally occurs if you are either:

     1. Entering your unlock code or name incorrectly or
     2. Have installed the wrong software.

Click here for detailed instructions to solve this problem.

I get an error message “The unlock code has already been activated on another computer.” while activating EmailTags?
Each license of EmailTags can be used on one computer only. If you are installing the software on the same computer and this message appears, please contact our support team with details.

If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers.

I get an installation error message saying “There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run”.

This error normally occurs when you do not have adequate permission on your Temp folder in windows.
Click here for instructions to complete the installation correctly.


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License Enquiries

I have misplaced my unlock code. How can I retrieve my registration information?
Click here and follow the instructions on the page to retrieve your unlock code.

How do I transfer my license from one computer to another?
To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.

To deactivate please follow the steps below:

In Outlook 2007

   - Click Tools.
   - Choose Standss > EmailTags
   - Click About EmailTags
   - Click the Activate/Deactivate button
   - Click the link "Deactivate software on this computer"

In Outlook 2010

   - Click on the Standss Outlook Addins tab > click More.
   - Click About EmailTags
   - Click the Activate/Deactivate button
   - Click the link "Deactivate software on this computer"

You will now be able to install the software on another computer and activate it again using the same unlock code.

I need to reformat my computer. Will my unlock code still work after reformatting.
Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.

To deactivate please follow the steps below:

In Outlook 2007

   - Click Tools.
   - Choose Standss > EmailTags
   - Click About EmailTags
   - Click the Activate/Deactivate button
   - Click the link "Deactivate software on this computer"

In Outlook 2010

   - Click on the Standss Outlook Addins tab > click More.
   - Click About EmailTags
   - Click the Activate/Deactivate button
   - Click the link "Deactivate software on this computer"

You will now be able to activate using the same unlock code after formatting your machine.


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General Questions

Does EmailTags for Outlook work with Outlook Express?
No. EmailTags for Outlook works with Microsoft Outlook 2007 and later.

Why can't I use the TagIt! button on the EmailTags Toolbar button?
In order to use the “Tag it!” Button, please ensure that you select an email. The “Tag it!” button will not work if there are no emails in the inbox or if no emails are selected. The Tag It feature only works with emails items.

How can I “Maintain my Tags list”?
To maintain your tags list, please follow the instructions below:

In Outlook 2007
  -Click Tools on the toolbar > click Standss > click EmailTags > click on Settings. You will now be able to see the settings screen.
  -Click on Maintain Tags List
  -You can now “Import, Add and Delete” Your Tags.

In Outlook 2010
  -Click Standss Outlook Addins tab > More > Settings. You will now be able to see the settings screen.
  -Click on Maintain Tags List
  -You can now “Import, Add and Delete” Your Tags.


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